Customer Reviews

We LOVE to hear feedback from our customers! There are a number of ways to leave a review about your experience with Complete Comfort or read about our customer’s experiences. The four buttons below will take you to sites that will allow you to leave your own review or find out more about what makes Complete Comfort the place for your heating and cooling needs!
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Furnace Repair Omaha YelpReview of Complete Comfort Heating and Cooling

Check out what some of our customers have to say about us!

Rob S.

My relatively new furnace stopped working, and I couldn't figure out the issue. I called looking for someone to come out and service it. The technician arrived within 20 minutes of my call, took the time to listen to me describe the problem, and then asked some thoughtful questions.

He identified some obvious problems, fixed those, and then spent a couple hours testing components and verifying that everything was working. He also noted our flow-through humidifier wasn't wired properly, and installed a transformer so that it would run. He walked me through everything he had done and took the time to explain why he'd done it.

I was genuinely surprised at the depth of his knowledge and the care he took in getting things running properly. Getting a tech onsite so quickly was probably just luck, but the quality of the service provided was absolutely outstanding.

Chris H.

Complete Comfort is a top notch organization that hires top notch employees. Jalen made two trips out to our house and was a consummate professional at all times. Friendly and professional, he is well groomed and did an exceptional job of relaying all pertinent information in a clear and easily understandable manner. He did a phenomenal job of setting reasonable expectations for the timeframe in which my furnace would be fixed while showing empathy for the fact that he couldn't fix it immediately. I can't remember the name of the female who orchestrated the service visits, but suffice it to say that she also deserves 5 stars for outstanding communication and customer service. "Complete Comfort" is provided through customer service interactions as well as the equipment they sell, install, and service.

Michael B.

Excellent customer service all around. From 1st phone call to parting words of the technician, Complete Comfort knows how to treat to their customers. Response time was phenomenal. I reached out via their web at 9:30pm and received a call at 8:00 am saying a technician could be there later that morning. Got another call confirming technician was on their way and if it was ok they were a little early. Jalen was courteous and quickly diagnosed problem. Discussed with me what was going on and what needed to be fixed along with cost before moving forward. He was able to fix on the spot and I was back to having cool air in no time. If you want hassle free, professional, and courteous service, Complete Comfort is the way to go.

Abbey F.

I had an excellent experience with Complete Comfort. My AC stopped working and when I called Alex took my information and promptly set up a service call. I was notified 15 minutes prior to the arrival time. The team arrived exactly on time and was courteous and professional. Chad was able to diagnose and fix the problem within an hour and took the time to explain what had happened and how to prevent it in the future. I was so impressed with the level of knowledge and service that i signed up for the annual service plan on the spot.

Tom C.

We have been using the services of Jeff and his staff for many years. Jalen and the other techs are great. They are very experienced in what they do, polite and take the time to answer any and all questions. I would not trust my heating and cooling systems to anyone else. I strongly recommend Complete Comfort to anyone. Once you try them you'll know your system is in excellent hands.

Michelle P.

We have been Complete Comfort customers for many years. We just had our service checkup & everything is working great. James, was very thorough & had some great suggestions. We have known the owner Jeff for years, he runs a very dependable & trustworthy company. When it was time to replace our air conditioner Complete Comfort helped us find an affordable replacement & it's worked fabulously. Again if you are looking for a competent heating/ac company you can trust Complete Comfort & Cooling is your best choice!

Terry M.

I was out of town and my daughter called to say the AC wasn't working. The house was 88 degrees and on the rise. Ugh! I called Complete Comfort Heating and Cooling and they were out the same afternoon. My heat pump was back in service the very same day. It was at end of life so a few days later I made arrangements to have it replaced. Brian and Josh replaced my unit today and the service was excellent. They were very polite, respectful, careful to avoid tracking soil into my home and I am back in working order again. It is reassuring to work with a company that I know I can trust and are in business to serve their customers. Job well done!

Chris R.

AC quit working in four year old system. Installing company could get a technician out to evaluate in two days. Searched online and found Complete Comfort held excellent reviews as well as SAME DAY SERVICE! Spoke with Alex who assured me that someone would be available this afternoon. She called to tell me James would be available even earlier than expected! James is very friendly, courteous and professional. He found our problem quickly and made repairs efficiently. Complete Comfort is my new go to company for HVAC needs. Highly recommended.

Ryan P.

Our air conditioner went out, as we all know it is crazy hot out! I called many companies and they all said it would be 2-5 days. Well we have two dogs! I called Complete Comfort and they said they would get me in today! I was at work, they came on my lunch break and was done before I had to go back!! Their service was awesome!! I won't be doing business with anyone else other than them now!! Thanks so much! It is hard to find companies with GREAT CUSTOMER SERVICE anymore! A huge shout out to Jalen, he was awesome!

Jen C.

This HVAC company is THE BEST in Omaha. My AC went out 2 weeks ago on a very warm day. I have little children so needed expedited service. I had 4 companies come out and give bids and recommendations. Complete Comfort Heating and Cooling was by far the best. Jeff (the owner) came over the day I inquired about getting a new AC. He was honest, professional, and thorough. At the request of my urgency, he was able to get me in the schedule to have a new AC installed 2 days later. Brad and Nate were outstanding. They were professional, explained every step, and completed the job exactly when they said they would. After they were completed, they took me through everything they did, and very detailed in their explanation. The follow day Jeff came over to double check every single step of the process, and verify that everything was working as he guaranteed, which is was. He was thorough, and clearly showed a passion and expertise for his work and the passion for the business. I would absolutely recommend this company for any and all HVAC needs. I have done my research and they truly are the best.

Jessica M.

My AC stopped working in the middle of a stretch of 90 degree days. After calling the company that had previously serviced my AC system and was told they could give me an appointment in one week (!), I searched on Google and found Complete Comfort. They were able to give me a same-day appointment. Chad came later that day and gave me great service. Polite, explained everything, and was just generally pleasant! I'll be calling Complete Comfort first the next time the need arises.

Marcia D.

Very Convenient. I have an antique shop that is right up the street from the guys over at Complete Comfort Heating and Cooling and they are just so convenient to use. The people that work here are also just very helpful, nice people. When I need them I give them a call and they are always quick to respond and get someone over. Their prices are good and their service convenient so I always call them whenever I have the need.

Jeni S.

I do not typically write reviews, but I feel the service I have received from your company over the last week must be shared. When our geothermal unit went out last week Chad arrived within minutes, literally, to look at the system. He quickly diagnosed the issue and was completely transparent in preparing me for the cost associated. Your company was fantastic in researching the warranty and keeping me updated. When the parts arrived from the factory, Chad was here early the next day ready to work. He also provided excellent educational information on the geothermal system, as we just moved into this home and were unfamiliar with geo heating and cooling. Thank you very much for your expertise and professionalism throughout this process, your customer service is outstanding.

Jared D.

A huge shout out to James here. My family spent more than an entire month in the cold when working through a different contractor sent by a home warranty company. This other guy had made two visits to our home (when both visits were added together he probably spent a total of 30 minutes here) and it took him more than 2 weeks after his second visit to even submit the diagnosis to the warranty company. This whole time he knew it was getting down to 45 degrees inside our home at night, and we had two 5-month old twins living in the home as well. This was dangerous!

After getting fed up I took matters into my own hands and made one call to Complete Comfort. They sent James to our house who spent two hours here thoroughly inspecting the system. He determined that the diagnosis from the other technician was completely wrong. He went into the technician configuration menu on our thermostat, adjusted a setting, and we had heat again! He was very patient with me asking numerous questions and he left leaving me with a much better understanding of how my heat pump and auxiliary heat work. Thanks James!

Tom C.

We have been using the services of Jeff and his staff for many years. Jalen and the other techs are great. They are very experienced in what they do, polite and take the time to answer any and all questions. I would not trust my heating and cooling systems to anyone else. I strongly recommend Complete Comfort to anyone. Once you try them you'll know your system is in excellent hands.

Mark M.

I would recommend them to anyone. I have been using complete comfort for 10+ years. They always deliver. We just had a new air conditioner and furnace installed. The system has been working great. The installers were professional, thorough, and answered all my questions.

Jeff H.

Excellent service: I just have to say that the people over at Complete Comfort Heating and Cooling really know how to take excellent care of their customers. We had great service from them when they installed our furnace and so we decided to do a service contract with them. They have been great with the check ups, but also when we have to call them at odd times to do service as well. We once had them come out on New Year's Eve because our furnace had stopped working and they were able to fix it with no issues. I would recommend these guys in a heartbeat because they are really always ready to help you out

Alison T.

I simply cannot say enough great things about this company!  We purchased a new Geo for a home we recently moved into, and the existing plumbing was a nightmare (to say the least!).  I know James will attest to this after the day he had here!  😉  BUT, as frustrating as it had to be for him, he was so professional, was here all day, and was dedicated to getting everything fixed and ensure we were all set.  This new system looks amazing, to say the least, but nothing will compare to the level of service we received from James this week!!!!  And, Jeff helped guide us through all of our options, and is a TRUE EXPERT in this field!!  Thank you, thank you, thank you!!

Randall S.

My experience with Complete Comfort goes all the way back to 2010, when the Bryant Evolution 95% efficient air conditioner and furnace unit was installed in my house, replacing the second furnace the house ever had, probably installed not long after the house was built (1925!). It was working but not remotely close to energy efficient, along with the window mounted air conditioners that were installed every summer. Jeff and his team of technicians have always been prompt, patient, and thorough in their work methods. After a little more than 5 years, the compressor capacitor wore out after working hard through our hot Nebraska summers, and coincidentally right before a predicted heat wave of exceptional intensity. I fully expected to get in line behind many other customers experiencing similar equipment failures. Much to my surprise, Alex, the always-friendly person who answers the phone at Complete Comfort, told me a tech could be at my house the next day! Sure enough, James showed up as scheduled and promptly went to work on the necessary repairs. I have no hesitation in recommending this company to install new equipment or maintain existing equipment.

MaryAnn M.

A Great Experience: On a seasonal plan - Complete Comfort Heating and Cooling comes out to my residence to check and clean my thermal unit and put in a new filter. The process is easy; they'll set up the appointment, remind me that when the technician is on his way that he will call me and let me know. And when the technician arrives he properly introduces himself to me and proceeds with the service. Very professional, prompt and cleans up behind himself. I would recommend Complete Comfort Heating and Cooling.

Marj and Steve A.

A few weeks ago, we contacted Complete Comfort after getting a referral.   After comparing their service and price, we made the decision for Complete Comfort to install both a furnace and air conditioner.   Their crew showed up on time, and spent all day to install our unit.  The crew showed up early in the morning, and we would describe them all as hard working, knowledgeable, respectful, friendly....and they collaborated so well together thru the day.  In the end, Complete Comfort provided the best service we have received in a very long time.   We look forward to continued service with them, and will highly recommend them to others!

Jesse C.

We met with Jeff, the owner, on the same day we called Complete Comfort regarding our A/C, which had gone out. Jeff was absolutely fantastic to work with: honest, straight-forward and direct, and most importantly trustworthy. He recommended a product that was appropriate for our needs. Two days later, we had the pleasure of James coming to our home to install our A/C with expertise and an insanely high level of workmanship. Complete Comfort will be our go to for heating and cooling, as long as our family lives in Omaha. Thanks again for everything guys!!

Adam D.

These guys are great.  My A/C was out when I returned from work on a very hot and humid day in August.  I called, told them my problem and they said there was a tech in the area finishing another appt.  The tech was at my house within an hour and even if he was in my house just to grab a tool, he always slipped off his shoes.  Very courteous, very professional and most important of all, very knowledgeable.  A/C was back on within 30 mins after the tech arrived.  Would highly recommend.

Tyric S.

I called after our AC just couldn't keep up and we had guest staying at our house for the week. I looked up the best reviewed company on Yelp and went for it. The company we have always used couldn't get there until another night, which meant another night of restlessness for our guests. I spoke to an extremely professional and social woman who spoke candidly and with integrity about their diagnostics fee! Within 3 minutes she had someone scheduled to come out within the hour! I was not there but our guests said they were great! What initially was a scare of a brand new compression ended up being simple cleaning maintenance and the house was already at 75, a temperature the AC struggled to hold during the day, when I got home! They took care of it all within 2 hours of calling them and we will be calling them again should we need anything in the future!

Keshore B.

Great People, Great Service, AAA+++ Been a customer for some time, had an idea but only really did not appreciate how exceptional the people at Complete Comfort are!! Anyone can do work, but it is not about the work that gets done, it is about the relationship that you develop. When you call you get really pleasant and caring Alex that stays on top of your work request. Next you have a fantastic tech (in my case Joel, have been to my house several times but never really met). He really explained what he is doing and why. You feel great afterwards. I spoke to the tech about Jeff and the others (small talk). Was really on the same page. This is not just me saying great things, but I really do mean every bit of it. I have been telling my neighbors about Jeff and his team for some time. Will continue to do so! Jeff, Angie, Alex and Joel thank you so much you are the best

Susan & Tom L.

Bye Bye Burton! I am so happy to finally have found a knowledgeable geothermal specialist!!! We were extremely satisfied with the timeliness and expertise provided by James at Complete Comfort! Great customer service

Ellen C.

I Appreciate Them: I have nothing but positive things to say about Complete Comfort Heating and Cooling. The most recent visit was for a seasonal maintenance schedule routine for my new AC and heat pump. Their prices are okay. Their technicians are a plus. Very professional, courteous and neat. Complete Comfort Heating and Cooling are also prompt in answering phones and questions as well as sending someone out to your home. I had a great experience with Complete Comfort Heating and Cooling.

Gina W.

The crew did a fantastic job on our AC install. They were on-time. They were professional & patient with any questions I had. They were efficient and "clean"/respectful - no mess left behind. They appeared to have gone above & beyond our expectations with some extra venting needs which showed us that they cared about quality of work reassuring we will get the right return on the investment. Huge thank you to Jeff, Tim & Install team. Appreciate your service.

Paul C.

They're the best. They do more geothermal than anyone and there's a reason for that. Jeff Ockinga knows what he's doing and he loves what he does and it shows. He is very attentive to his customers.

Tyler W.

Great customer service!

Our furnace unfortunately went out on the worst day of the year -- New Year's Eve (12/31).

We called the morning and they had a tech come by noon. After looking at our 25 year old furnace, told us that the inducer was out and due to the holiday circumstances, won't be able to get it replaced until that Monday (1/4).

We decided to get a new furnace (since it's super old, and the inducer has history of failing every year or two). Due to the holidays, Angie told us we would be able to get someone in on Saturday (1/2), which means it'll be two days without heat (not ideal).

However, we were pleasantly surprised that they had arranged for someone to come in and install our heat ON NEW YEARS DAY! They came right on time, and got to work immediately. The techs worked super hard to make sure we had heat that day! Jeff also came by and gave us all the details! Even though there was more to be done, they worked around it to make sure we had heat!

I would highly recommend Complete Comfort Heating and Cooling! Thank you!